Privacy Policy
Effective Date: February 12, 2025
Last Updated: February 12, 2025
Car Pro Guys (“we,” “our,” or “us”) values your privacy and is committed to protecting any personal information collected through our website and services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you interact with our website or services.
1. Information We Collect
a. Personal Information
When you use our website, schedule a service, or contact us, we may collect the following:
- Name, phone number, email address, and mailing address
- Vehicle details (make, model, year, VIN, and service history)
- Payment information (processed securely; we do not store credit card details)
- Appointment details and customer inquiries
b. Non-Personal Information
- IP address, browser type, and device information
- Website analytics (pages visited, time spent on site, referral source)
- Cookies and tracking technologies for website performance
2. How We Use Your Information
We use your information to:
- Schedule and confirm service appointments
- Provide customer support and respond to inquiries
- Send service reminders, updates, and promotional offers (you may opt out)
- Process payments and issue invoices
- Improve our website and customer experience
- Comply with legal and regulatory requirements
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:
- With service providers who assist with appointment scheduling, payment processing, and email communication
- With legal authorities if required by law, court order, or to protect our rights
- With third-party partners for limited promotions or referral programs (only with your consent)
4. Cookies and Tracking Technologies
We use cookies to enhance your website experience, track visitor analytics, and provide personalized content. You can manage your cookie settings through your browser preferences.
5. Data Security
We implement reasonable security measures to protect your data from unauthorized access or misuse. However, no system is entirely secure. If a data breach occurs, we will take appropriate steps to notify affected individuals in compliance with Ohio state and federal data protection laws.
6. Your Rights and Choices
Ohio residents have the following rights regarding their personal data:
- Access & Update: Request a copy of your personal information or update your details.
- Opt-Out: Unsubscribe from marketing emails and promotional messages at any time.
- Data Deletion: Request the deletion of your personal data, subject to legal and operational retention requirements.
To exercise these rights, contact us at [email protected] or call 513-867-0007.
7. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we become aware of such collection, we will take appropriate steps to delete the data.
9. Compliance with Ohio and U.S. Privacy Laws
We comply with Ohio Revised Code (ORC) 1349.19, which governs the protection of personal information in the event of a data breach. Additionally, we adhere to the Federal Trade Commission (FTC) guidelines for consumer privacy and online security.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, contact us at: